Return Policy

Returns Policy

At BSV Collectibles, we want customers to know exactly where they stand before making a purchase. Please read this policy carefully before placing an order.

General Returns

We accept returns only for items that are:

  • materially damaged on arrival,
  • incorrect,
  • or not as described.

To request a return, the customer must contact BSV Collectibles within 7 days of delivery and provide:

  • the order number,
  • a description of the issue,
  • and clear photographs where applicable.

Items returned without prior approval may be refused.

Condition of Returned Items

To be eligible for a return, items must be returned in the same condition in which they were received, including all original packaging where applicable.

We reserve the right to deny a refund or issue only a partial refund if an item is returned damaged, incomplete, altered, or used in a way that reduces its value, except where the return is due to our error or the item arrived damaged.

Incorrect or Damaged Items

If a customer receives an incorrect item or an item that is materially damaged in transit, they must notify us within 48 hours of delivery.

Where appropriate, we may require:

  • photographs of the item,
  • photographs of the packaging,
  • and any shipping label information needed to review the claim.

If the claim is approved, we may, at our discretion:

  • replace the item,
  • issue a refund,
  • or provide another reasonable resolution.

Non-Returnable Items

The following items are generally not eligible for return, cancellation, exchange, or refund, except where required by law:

  • sealed trading card packs
  • sealed booster boxes
  • mystery products
  • rip-and-ship purchases
  • livestream openings or break products
  • any other chance-based or randomized products
  • gift cards
  • clearance or final sale items, where marked as such

Chance-Based and Randomized Products

Certain items sold by BSV Collectibles are inherently chance-based. This includes, but is not limited to, sealed trading card packs, sealed boxes, and other randomized products.

Because the contents of these items are random, we do not accept returns, exchanges, cancellations, or refund requests based on:

  • the cards pulled,
  • product outcomes,
  • pull rates,
  • duplicates,
  • market value,
  • or dissatisfaction with randomized contents.

If a customer purchases a livestream opening, break, or rip-and-ship product, the sale is final once the product has been opened or the opening process has begun.

For sealed chance-based products that are shipped unopened, returns will only be considered where the product arrives materially damaged, incorrect, or not as described, or where otherwise required by law.

Order Cancellations and Amendments

Customers may request to cancel or amend an order before it has been dispatched.

Once an order has been dispatched, cancellation is no longer guaranteed.

Orders for chance-based, sealed, livestream, break, or rip-and-ship products may not be cancelled once:

  • the order has been dispatched,
  • the livestream opening has begun,
  • or the product has been opened on the customer’s behalf.

Return Shipping

If a return is approved because the item was incorrect, damaged, or not as described, BSV Collectibles will determine the appropriate return method and, where applicable, cover reasonable return shipping costs.

If a return is requested for any other reason that we agree to accept at our discretion, the customer may be responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is due to our error or as otherwise required by law.

Refunds

Once an approved return is received and inspected, we will notify the customer whether the refund has been approved.

If approved, refunds will be issued to the original payment method within a reasonable processing period. Processing times may vary depending on the payment provider or platform used.

We reserve the right to refuse refunds where:

  • the claim is unsupported,
  • the item is not returned in an eligible condition,
  • or the request falls outside this policy.

Chargebacks and Payment Disputes

Customers agree to contact BSV Collectibles first to attempt to resolve any order issue before initiating a chargeback or payment dispute.

Fraudulent or abusive chargebacks may be contested with supporting order records, shipment records, tracking information, livestream records, and applicable store policies.

Contact

For return requests or order issues, please contact BSV Collectibles using the contact information listed on our website.